Frequently Asked Questions
Everything you need to know about your Gioseppo experience.
How long will it take to receive my order?
Standard shipping usually takes between 3 to 5 business days for domestic orders, while international shipping may take 7 to 10 business days depending on the destination.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I find the right shoe size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend choosing the larger size for the most comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Gioseppo products sustainably made?
We are committed to the planet. Many of our collections feature recycled materials and sustainable leather certified by the Leather Working Group (LWG).
Can I track my package after it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.